Legal

The following sections collectively constitute the Terminal 31 Terms and Conditions and apply based on the specific services you receive from Terminal 31 LLC.

  • PV31 Virtual Solutions Privacy Policy

    1. Introduction

    Welcome to PV31 Virtual Solutions ("PV31", "we", "our", or "us"). At PV31, we prioritize your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information of business owners (our Clients), their customers, and visitors to our platforms. We are committed to safeguarding your data and providing transparent practices in all our services, including our integration with Paystone (NiceJob) to help automate Google review generation.

    2. Information We Collect and Why

    We collect only the information necessary to provide our services effectively and to enhance your experience.

    2.1 Information Collected from Clients

    Information Collected Purpose Business owner name, business name, email address, phone number, address, billing details, and account credentials To provide our core services, including onboarding, campaign setup, invoicing, customer support, and monthly reporting Usage data, device info, IP address, and browser type To improve platform performance, detect fraud, and enhance user experience Communication logs (email, SMS, calls) Quality assurance, training, support improvement, and service innovation Customer data shared by the Client (e.g., email or phone number of customers) To send review invitations via email and SMS, monitor review performance, and generate monthly growth reports

    2.2 Information Collected from Customers of Clients

    Information Collected Purpose Name, contact info (email, phone number), IP address, and review responses To deliver timely and personalized review invitations and improve customer experience for our Clients Device information and interaction behavior To enhance review invitation delivery and monitor engagement rates

    3. Legal Basis for Processing

    We process your information based on:

    • Contractual obligations with our Clients

    • Legitimate interests in improving business-client interactions and online reputation

    • Compliance with legal obligations

    • Your consent, where applicable (you may withdraw at any time)

    4. How We Use Information

    • To provide and maintain our review automation services

    • To support Clients in managing and responding to customer feedback

    • To send monthly campaign performance updates

    • To enhance customer experience and protect our Clients from fraudulent activity

    5. Sharing of Information

    We do not sell personal data. We may share information with:

    • Trusted service providers like Paystone/NiceJob for review automation

    • Law enforcement or regulators when legally obligated

    • In the event of a business restructure, merger, or acquisition

    6. Data Retention and Security

    We retain personal data only as long as necessary. We employ strong encryption, access controls, and secure storage practices to protect your data.

    7. Your Rights

    Depending on your jurisdiction, you may have the right to:

    • Access, update, or delete your personal information

    • Opt out of marketing communications

    • File a complaint with a data protection authority

    8. How Clients and Customers Learn About Us

    Clients typically find PV31 Virtual Solutions through:

    • Direct outreach and partnerships

    • Online discovery (SEO, referrals, events)

    • Industry-focused networking (e.g., women-owned businesses, virtual support platforms)

    9. How We Charge Customers

    PV31 offers subscription-based services:

    • Starter, Growth, and Scale plans for review automation

    • Pro plan combining call support and automation

    • Invoicing and recurring billing is handled via Stripe

    10. Contact Us

    For questions or concerns, contact us at:

    PV31 Virtual Solutions
    Email: info@pv31solutions.com
    Website: www.pv31solutions.com

    Last updated: June 3, 2025

  • Terminal31 Terms of Service

    Effective Date: [Insert Launch Date]

    Welcome to Terminal31, where we provide automation, support, and launch systems for faith-driven entrepreneurs and service-based businesses. By engaging with our services, products, or platform, you agree to the terms and conditions outlined below.

    1. Services Overview

    Terminal31 provides a range of services including:

    • Review Automation via NiceJob integrations

    • Call Center support services

    • Launch support and consulting

    • Digital product resources and templates

    Each service may have its own onboarding process and pricing structure. You must agree to individual service scopes during onboarding.

    2. Payment Terms

    • Subscription services (Review Automation, Call Support) are billed monthly in advance.

    • Project-based services (Launch Support) require a 50% deposit up front.

    • Payments are accepted via credit card or ACH. Invoices must be paid within 7 days unless otherwise stated.

    Failure to pay may result in service suspension or termination.

    3. Cancellations & Refunds

    • You may cancel subscription services with 7 days written notice before your next billing cycle.

    • No partial refunds will be issued for early cancellation.

    • Custom work (launch planning, onboarding, digital templates) is non-refundable once work has begun.

    4. Client Responsibilities

    Clients must:

    • Complete the onboarding form fully and accurately

    • Provide timely access to tools like Google Business, CRM, and websites

    • Approve assets and automation flows in a timely manner

    • Maintain professional communication and honor scheduled calls

    Delays caused by the client may delay launch or setup timelines.

    5. Use of Tools & Access

    We use trusted third-party tools (e.g., NiceJob, Calendly, CRM integrations). You acknowledge that Terminal31 is not responsible for third-party system outages or limitations but will support you in resolving any issues.

    6. Data & Privacy

    We collect only the data necessary to execute your service (e.g., name, email, business info). All data is handled in accordance with our [Privacy Policy] and is never sold or shared without your consent.

    7. Intellectual Property

    All content, templates, workflows, and branding developed by Terminal31 remain the intellectual property of Terminal31 unless otherwise agreed in writing.

    Clients receive usage rights for paid assets but may not resell, distribute, or claim ownership.

    8. Limitation of Liability

    Terminal31 is not liable for indirect, incidental, or consequential damages. Our total liability for any claim is limited to the total fees paid in the 30 days preceding the incident.

    9. Termination

    We reserve the right to terminate services for any reason, including breach of terms, non-payment, or inappropriate conduct. Clients may also terminate in writing with applicable notice.

    10. Updates to Terms

    We may update these terms from time to time. Continued use of our services constitutes agreement to the most current version of our Terms of Service.

    Contact Us

    Have questions? We're here to help.
    📧 support@terminal31.com
    🌐 www.terminal31.com

  • Terminal31 Refund Policy

    Effective Date: [Insert Launch Date]
    Last updated: June 4, 2025

    Terminal31 offers a suite of services including Review Automation subscriptions, Call Center Support, Launch Planning, and Digital Product Education. This refund policy outlines what you can expect in terms of cancellations, refunds, and exceptions.

    🧾 General Policy

    All Terminal31 services are subscription-based or project-based and may include auto-renewal unless canceled. Canceling one service does not automatically cancel or refund another.

    To avoid renewal charges, please cancel at least 7 days before your next billing date.

    💻 Review Automation Subscriptions

    Annual Plans

    • A full refund will be automatically issued for annual subscriptions canceled within 14 days of the initial payment.

    • No refunds are issued for:

      • Annual plans canceled after the 14-day window

      • Monthly plans

      • Renewal payments after the first billing cycle

    Important Notes

    • You’ll receive a renewal reminder 15 days before any annual plan renews. Turn off auto-renew to avoid charges.

    📞 Call Center Support Plans

    • All call support plans are billed monthly.

    • Monthly plans are non-refundable once the billing cycle begins.

    • If you cancel before the next cycle begins, you will not be charged again.

    🚀 Launch Services (Custom Projects)

    • A 50% deposit is required to begin work.

    • Deposits are non-refundable once work has begun.

    • If canceled before kickoff or onboarding, you may be eligible for a partial refund (minus setup or consultation fees).

    📦 Digital Products (Templates, Notion Kits, etc.)

    • All digital product purchases are final and non-refundable due to their instant-access nature.

    🧠 Education & Workshops

    • If you cancel your workshop registration 7 days or more before the session, we’ll offer a 50% refund or full credit toward a future session.

    • Cancellations within 6 days of the workshop are non-refundable.

    🔁 Auto-Renewals & Subscriptions

    • Terminal31 subscriptions auto-renew by default.

    • To prevent renewal, disable auto-renew at least 7 days prior to your renewal date.

    • We do not offer refunds on renewal charges unless cancellation occurred before the renewal window.

    📩 Contact for Refunds

    For refund requests or cancellation help, please contact:
    support@terminal31.com

    We’re committed to fair, transparent policies and appreciate your understanding.

    Terminal31 | Reputation. Automation. Elevation.